1. About Swift Tide Moving

Swift Tide Moving (“Swift Tide,” “we,” “us,” or “our”) is a referral and coordination service operated by Swift Tide Moving, LLC, a Washington limited liability company. We help people in the Western Washington area identify and connect with third-party vendors for moving-related services, including but not limited to moving companies, utility providers, internet and cable providers, insurance companies, storage facilities, and cleaning services (“Vendors”).
Swift Tide is not a moving company, utility provider, insurance broker, or any other type of vendor. We do not provide moving services, utility services, insurance, or any other service offered by the Vendors we refer.

2. How Our Service Works
Our service is free to you. During a consultation (typically a 45-minute Zoom call), we learn about your needs and present options from Vendors we work with. If you choose to sign up with a Vendor, you do so directly with that Vendor, using your own payment information, on the Vendor’s own website or platform.
When you sign up with a Vendor through our referral, the Vendor may pay Swift Tide a referral fee or commission. This fee is paid by the Vendor, not by you. Our service remains free to you regardless of which Vendors you choose or decline.

3. Affiliate and Referral Compensation Disclosure
Swift Tide has financial relationships with the Vendors we refer. When you sign up for a Vendor’s services through Swift Tide, the Vendor typically pays us a referral fee, commission, or other compensation. The amount and structure of this compensation varies by Vendor.
This compensation does not increase the price you pay. Vendor pricing is set by the Vendor and is the same whether or not you came through Swift Tide.
We want to be transparent about how this affects our recommendations:
We generally only refer Vendors with whom we have a compensation arrangement, because that is how we are able to offer our consultation service to you at no charge.
We may receive different compensation amounts from different Vendors, which could create an incentive to recommend higher-paying Vendors. We work to mitigate this by recommending Vendors we genuinely believe are a good fit for your situation, but you should be aware of this dynamic when evaluating our recommendations.
You are always free to choose Vendors we do not work with, or to decline any recommendation we make.
This disclosure is provided in accordance with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 C.F.R. Part 255).

4. Your Relationship with Vendors
When you sign up for services with any Vendor, you enter into a direct contractual relationship with that Vendor. That relationship is governed entirely by the Vendor’s own terms of service, contracts, pricing, and policies.
Swift Tide is not a party to your agreement with any Vendor. This means:
All payments you make for Vendor services go directly to the Vendor, not to Swift Tide.
All services you receive are provided directly by the Vendor, not by Swift Tide.
Any questions, concerns, complaints, disputes, refund requests, cancellations, scheduling issues, damage claims, billing disputes, or service quality issues must be addressed directly with the Vendor.
Swift Tide has no authority to modify, cancel, refund, or otherwise alter any agreement between you and a Vendor.

5. No Endorsement or Guarantee
While we make good-faith recommendations based on our knowledge of the Seattle market and our experience with Vendors, Swift Tide does not guarantee, warrant, or endorse any Vendor’s services, pricing, availability, quality, timeliness, or performance. Vendors are independent businesses, and we have no control over how they operate, schedule, price, or deliver their services.
You are solely responsible for:
Evaluating each Vendor before signing up
Reviewing each Vendor’s terms, contracts, pricing, and policies
Verifying licensing, insurance, and credentials where applicable
Deciding whether to engage any Vendor we refer
6. Limitation of Liability
To the fullest extent permitted by Washington law, Swift Tide, its owners, employees, contractors, and affiliates are not liable for any losses, damages, costs, delays, injuries, property damage, billing disputes, service failures, or other claims arising from or related to:
Any services provided or not provided by a Vendor
Any agreement between you and a Vendor
Any communication, dispute, or interaction between you and a Vendor
Any decision you make based on information we provide
Our role is limited to introducing you to Vendors. Once you sign up with a Vendor, our involvement in that transaction ends.
If a court or arbitrator finds Swift Tide liable to you despite the limitations above, our total liability to you shall not exceed one hundred U.S. dollars ($100.00).

7. Your Acknowledgments
By checking the acknowledgment box, you confirm that:
You have read and understood this Referral Services Agreement.
You understand Swift Tide is a referral and coordination service, not a vendor.
You understand that all payments for Vendor services will be made by you directly to the Vendors, and that Swift Tide does not collect, process, or hold your payment information for Vendor services.
You understand that any disputes, complaints, or service issues with a Vendor must be addressed directly with that Vendor, and that Swift Tide will not be involved in resolving them.
You understand Swift Tide is compensated by Vendors when you sign up for their services, and that this does not change the cost of those services to you.
You are at least 18 years old and have the legal authority to enter into this agreement.

8. Privacy
Information you share with Swift Tide during your consultation (such as your moving date, address, and service preferences) may be shared with Vendors we refer you to so they can prepare quotes or accounts for you. We handle your information in accordance with our Privacy Policy, available at [link].
We do not collect or store your payment card information. All payment information is entered by you directly on each Vendor’s own website or platform.

9. Modifications
We may update this Agreement from time to time. The current version will always be posted on our website with the “Last Updated” date above. If you book a consultation after a material change, you will be asked to acknowledge the updated Agreement before the call.

10. Governing Law, Arbitration, and Dispute Resolution
Governing Law. This Agreement is governed by the laws of the State of Washington, without regard to its conflict of laws principles.
Informal Resolution First. Before initiating arbitration, you agree to first contact Swift Tide at [email address] and attempt to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved this way.
Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement, Swift Tide’s services, or your relationship with Swift Tide shall be resolved exclusively through final and binding arbitration, rather than in court, except as set forth below. This includes disputes about the formation, interpretation, enforceability, or scope of this arbitration clause.
The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted by a single arbitrator. The seat of arbitration shall be King County, Washington, although telephone or video hearings may be conducted at the arbitrator’s discretion or at your request.
Costs. Swift Tide will pay all AAA filing, administrative, and arbitrator fees for any arbitration initiated in good faith, except that if the arbitrator finds your claim was frivolous, you may be required to reimburse Swift Tide for those fees as permitted by AAA rules. Each party is otherwise responsible for its own attorneys’ fees, unless the arbitrator awards them under applicable law.
Class Action Waiver. You and Swift Tide each agree that any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this arbitration section shall be null and void.
Exceptions. Notwithstanding the above, either party may: (a) bring an individual claim in small claims court in [King County / Pierce County], Washington, if it qualifies; and (b) seek injunctive or equitable relief in court to protect intellectual property rights.
Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to info@swifttidemoving.com within thirty (30) days of first agreeing to this Agreement. Your notice must include your name, email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of this Agreement.
Jury Trial Waiver. If for any reason a dispute proceeds in court rather than arbitration, you and Swift Tide each waive any right to a jury trial.

11. Severability
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

12. Contact
Questions about this Agreement can be sent to:
Swift Tide Moving
info@swifttidemoving.com